I like this infographic Visual.ly created. Though it’s mentioning marketers, the clear subject matter is how valuable your customers are, and the impact to a company’s bottom line if a customer doesn’t feel appreciated.
I wanted to share this infograph that HubShout recently published titled “Social Media & Customer Service.” There are some stats in here I don’t see as often, such as the number of people who think brands should keep the same social hours on weekends, and how many customers call companies when they do not reach resolution via social channels. And, this infograph shows that the percentage of brands responding to social media inquiries more than doubled from 2012 to 2013! Enjoy.
Leora Grace posted this great infograph on customer expectations I thought I would share with you. I really like the case study that illustrates how a customer can still feel he was made whole though the problem cannot be fully solved.
Infograph by CallCentre.co.uk
Interesting infograph published by Salesforce Desk on customer service complaints by category.
Which industries get the most customer service complaints?
– Brought to you by Desk.com