Five9’s “Talk To Me: Customers Crave Personalized Support in a Social World” [Infographic]

This infographic by Five9 does a good job of tying together reasons customer support on social media is so critical. Especially interesting is the number of customers who prefer phone support, coupled with the number of customers who are dissatisfied with that support. It seems the availability of alternate service choices could cause preferences to shift.

Social Customer Service Infographic by Five9
Social Customer Service presented by Five9

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