Five9’s “Caring for Customers in a Noisy Social World” [Infographic]

Found this great infograph Five9 shared by Five9. I think it’s critical from an operational perspective to select a tool that allows visibility to traditional call center metrics. These metrics provide valuable insight into what is coming in and how much. Then, once you decide strategically which pieces to answer, it’s great to have the ability to turn the volume on or off.

Social Customer Care Infographic by Five9
Social Customer Care Infographic presented by Five9

Leave a Reply

Your email address will not be published. Required fields are marked *